Honeybee Herb’s Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days.

Delivers can arrive on weekdays, weekends, and holidays. If we are experiencing a high volume of orders or a disruption to normal business flow i.e. facility issue, global pandemic, etc. You will be notified via email within our normal turnaround timeframe of 1-2 business days.

Domestic Shipping rates and delivery estimates

Shipment method	Estimated delivery time	Shipment cost
USPS FIRST CLASS	3-5 business days	Free
USPS PRIORITY	2-3 business days	Calculated at checkout
USPS EXPRESS*	1-2 business days	Calculated at checkout

*We will ship to Alaska, Hawaii, and Puerto Rico

Shipment to P.O. boxes or APO/FPO addresses

We do ship to P.O. Boxes or APO/FPO addresses

Shipment confirmation and order tracking

Once order has been fulfilled tracking number will be email instantly to the email address used at checkout.

Customs, duties, and taxes

Honeybee Herb is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If the package has arrived damaged an order correction form must be filed with us within 2 calendar days of the tracking status showing delivered. Use the following link to complete the form Order Correction Form.  If you received your order damaged and the 2 calendar day has passed, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Delayed & Lost Shipments

If your item has been delayed by the carrier and or lost. We will replace the lost items after 15 calendar days from the time of the carriers' initial acceptance scan. Once we reach out to the shipping carrier and verify that item is lost due carrier error and tracking number clearly shows the item has not been delivered. We will then issue replacement orders on the following business day after the 15-day calendar expiration. 

 

International Shipping Policy

We ship globally and cost will be calculated at checkout based on the country of origin. Package will be sent by USPS International services.

Returns Policy

Please visit link to view our refund policy. Refund Policy