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Company & Policy FAQs

Find quick answers about shipping, returns, exchanges, payments, order tracking, support, and Honeybee Herb store policies.
What is Honeybee Herb?

Honeybee Herb is an online store for smoking and dabbing accessories. It features Honeybee Herb products along with accessories from other brands.

When was Honeybee Herb founded?

Honeybee Herb was established in 2016 by two brothers, according to its About Us page.

Who founded Honeybee Herb?

Honeybee Herb's About Us page says two brothers founded the brand in 2016. They grew up in Pennsylvania and drew inspiration from smoking-accessory designs they saw in the Bay Area.

Does Honeybee Herb only sell Honeybee Herb-branded products?

No. Honeybee Herb's website features both Honeybee Herb-branded accessories and products from other brands.

How can I contact Honeybee Herb customer service?

You can reach Honeybee Herb through its Contact Us page or by emailing helpteam@honeybeeherb.com. For an existing order, use the Order Support option on the Contact Us page.

Where should I send a question about an existing order?

Use the Order Support option on Honeybee Herb's Contact Us page for questions about an existing order.

Where should a retailer submit a wholesale enquiry?

Use the Wholesale Application option on Honeybee Herb's Contact Us page or visit its Wholesale Application page.

Does Honeybee Herb offer wholesale pricing?

Yes. Honeybee Herb has a Wholesale Application page for eligible business buyers.

Who can apply for Honeybee Herb wholesale pricing?

Honeybee Herb's Wholesale Application page says wholesale pricing is only for existing retail stores and wholesale suppliers with verifiable tax IDs.

Do I need a tax ID to apply for wholesale pricing?

Yes. Honeybee Herb's Wholesale Application page requires a verifiable tax ID for wholesale pricing eligibility.

Where do I submit a Honeybee Herb wholesale application?

Visit the Wholesale Application page on Honeybee Herb's website to access the application.

Can I submit an order support request online?

Yes. The Contact Us page provides an Order Support option for purchase-related questions.

Can I report a shipping address mistake?

Use Honeybee Herb's Order Support option to report an incorrect shipping address. The Shipping Policy says that if an address error causes a package to be returned to the sender, the customer must provide the corrected address in writing and pay for another shipping attempt.

Where do I report an incorrect promotional code?

Honeybee Herb's Refund Policy says to report a promotional-code error through the Order Support form within 48 hours and provide proof of the code.

How long does Honeybee Herb take to process an order?

Honeybee Herb's Shipping Policy lists order processing as 1 to 2 business days. It also says high order volume or disruptions can affect processing. Carrier transit time is separate.

How much does Honeybee Herb charge for shipping?

Honeybee Herb's Shipping Policy says shipping charges are calculated at checkout. It also refers to qualified free-shipping orders without defining all eligibility conditions on that page.

Does Honeybee Herb ship to Alaska, Hawaii and Puerto Rico?

Yes. Honeybee Herb's Shipping Policy lists Alaska, Hawaii, and Puerto Rico as shipping destinations.

Does Honeybee Herb ship to P.O. boxes?

Yes. Honeybee Herb's Shipping Policy states that it ships to P.O. boxes.

Does Honeybee Herb ship to APO or FPO addresses?

Yes. Honeybee Herb's Shipping Policy states that it ships to APO and FPO addresses.

Does Honeybee Herb ship internationally?

Honeybee Herb's Shipping Policy says it ships internationally. International shipping charges are calculated at checkout.